Example conversation:

A: Hello, Toyota.

B: Hi, yes, umm … this is Fred Smith.

A: Ah, yes, Mr. Smith, what can I do for you?

B: Umm, I think my car needs a tune-up.

A: A tune-up?

B: Yes, my car needs a tune-up. It’s been… ahh … six months since I’ve had any sort of maintenance.

A: Oh, Mr. Smith! That’s too long! Our records … show that you should have come in for a tune-up two months ago.

B: Two months ago?

A: Yes.

B: Oh, my word. When can I come in?

A: Well, we’re busy today. How about tomorrow morning at 8:30am? We can make an appointment for your car tune-up.

B: 8:30am tomorrow? Why sure! See you then.

A: OK See you then, Mr. Smith. Good bye.

B: Bye-bye.

Audio:

Key phrases and vocabulary:

corporate ladder

to climb the corporate ladder

entrepreneur

free agent

Example conversation:

JOHN: Debbie, how are you?

DEBBIE: Fine. How are you, John?

JOHN: Great! Hey, what’s up with Mark?

DEBBIE: Mark?

JOHN: Yes. Last time I heard he was really climbing the corporate ladder very well. He had made it to Executive Vice President?

DEBBIE: Yes, he had. But he felt there were business opportunities back in his home country of China.

JOHN: In China?

DEBBIE: Yes, there are a lot of business opportunities in China now.

JOHN: So he went back to China? With a company?

DEBBIE: No! Mark is no longer climbing the corporate ladder.

JOHN: He’s no longer climbing the corporate ladder?

DEBBIE: No, he’s an entrepreneur. A free agent. Taking similar software solutions to companies in China.

JOHN: Wow. I really need to send Mark an e-mail to him to stay in touch.

DEBBIE: Yes, you sure do.

Audio: